Privacy Policy
Last Updated: April 23, 2026
Cityline Courier Services ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "Cityline").
1. Information We Collect
1.1 Personal Information You Provide
When you use our App, we may collect the following personal information:
- Name - For account identification and personalized service
- Email Address - For account login, communication, and password recovery
- Phone Number - For delivery updates, customer support, and order confirmation
- User ID - Unique identifier for your account
- User Role - (Admin, Rider, Customer, etc.) for access control
- Authentication Token - For maintaining your login session
1.2 Information Collected Automatically
When you use our App, we automatically collect:
- Device Information - Device model, operating system version, unique device identifiers
- Usage Data - App features used, time spent, interaction patterns
- Location Information - With your permission, we collect location data to help you find nearby branches
- Session Information - Login time, last activity time, session duration
1.3 Camera and Photo Information
Our App requires camera access for the following purposes:
- QR Code Scanning - To scan shipment QR codes for quick tracking and status updates. This allows our delivery riders and customers to efficiently track packages by scanning QR codes on shipment labels.
- Parcel Photo Capture - At the time of delivery, our delivery riders use the camera to take photos of parcels as proof of delivery. These photos help:
- Confirm successful delivery to the correct recipient
- Document parcel condition upon arrival
- Resolve delivery disputes
- Provide visual confirmation to shippers
- Document Upload - For capturing delivery receipts or other shipment-related documents.
Important Note: Camera access is only used when you actively use the QR scanning or photo capture features. We do not access your camera or gallery at any other time. Photos taken are stored securely and used solely for delivery verification purposes.
1.4 Shipment Information
When using our tracking services, we collect:
- Tracking Numbers - To provide shipment status updates
- Shipment Details - Origin, destination, weight, service type
- Delivery Status - Current status of your shipment
- Delivery Photos - Proof of delivery images captured at the time of parcel delivery
- QR Code Data - Shipment identifiers obtained from scanning QR codes
2. How We Use Your Information
We use the collected information for the following purposes:
- Account Management - Create and manage your user account
- Shipment Tracking - Provide real-time tracking information
- QR Code Scanning - Enable quick and accurate shipment lookup via QR codes
- Proof of Delivery - Capture and store delivery photos as verification
- Price Calculation - Calculate shipping costs based on weight and distance
- Branch Locator - Help you find nearby Cityline branches
- Customer Support - Respond to your inquiries and feedback
- Service Improvement - Analyze usage patterns to improve our services
- Communication - Send important updates about your shipments
- Security - Protect against unauthorized access and fraud
- Dispute Resolution - Use delivery photos to resolve delivery-related disputes
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers - With third-party vendors who assist us in operating our app (hosting, analytics, etc.)
- Delivery Partners - With our delivery riders to complete your shipments
- Shippers/Customers - Delivery photos may be shared with the shipment sender as proof of delivery
- Legal Requirements - When required by law or to protect our rights
- Business Transfers - In connection with a merger, acquisition, or sale of assets
4. Camera Permission
Our App requires camera permission to provide essential features:
- QR Code Scanning: To scan shipment QR codes for instant tracking information
- Photo Capture: To take photos of parcels at the time of delivery as proof of delivery
How we handle camera data:
- Camera is only activated when you explicitly use the scan or capture features
- Photos are captured and stored only when you confirm delivery
- We do not access your photo gallery or camera roll without permission
- Delivery photos are stored securely and retained for delivery verification purposes
- You can deny or revoke camera permission at any time through your device settings, but this will disable QR scanning and photo capture features
5. Data Security
We implement industry-standard security measures to protect your information:
- Encryption - All data transmitted between your device and our servers is encrypted using SSL/TLS
- Secure Storage - Your credentials and personal information are stored securely on our servers
- Session Management - Automatic logout after 2 minutes of inactivity to prevent unauthorized access
- Access Control - Role-based access control for different user types
- Photo Security - Delivery photos are stored in secure cloud storage with restricted access
6. Data Retention and Automatic Deletion
✅ Automatic Deletion - No Action Required From You
Your account and personal information are automatically deleted within 90 days. You do not need to email us or submit any request.
6.1 Automatic Deletion Policy
All user account data is automatically deleted within 90 days. This automatic deletion applies to:
- Account information (Name, Email address, Phone number, User ID)
- Delivery records and transaction history
- User preferences and account settings
- Authentication tokens and session data
6.2 Delivery Photos
Delivery photos captured as proof of delivery are retained for a period of 90 days from the delivery date, after which they are automatically deleted from our systems.
6.3 No Action Required
You do not need to take any action to request deletion. Our system automatically identifies and permanently removes eligible user data after the 90-day retention period expires. No email request or manual intervention is required.
6.4 Exceptions to Automatic Deletion
The following data may be retained beyond the 90-day period only for legitimate business purposes:
- Transaction records required for tax compliance (retained as required by applicable law)
- Delivery records involved in active disputes (retained until dispute resolution)
6.5 Deletion Confirmation
Once your data has been automatically deleted, it cannot be recovered.
7. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
| Right |
How to Exercise |
| Automatic Deletion |
No action required - Your data is automatically deleted within 90 days |
| Access - Request a copy of your personal information |
Email: privacy@citylinecouriers.com |
| Correction - Update or correct inaccurate information |
Update directly in the App or email us |
| Earlier Deletion - Request deletion before 90 days |
Email: privacy@citylinecouriers.com with "DELETE MY ACCOUNT" in subject line |
| Opt-out - Unsubscribe from marketing communications |
Click "Unsubscribe" in any marketing email |
| Data Portability - Receive your data in a structured format |
Email: privacy@citylinecouriers.com |
| Camera Permission - Withdraw camera permission |
Device Settings → Apps → Cityline → Permissions |
Important Note About Deletion: You do NOT need to request deletion. Your data is automatically deleted within 90 days. The email option above is only if you want your data deleted BEFORE the automatic 90-day period ends.
7.1 Response Time
We will respond to all verifiable requests within 30 days. If your request is complex or you have made multiple requests, we may extend the response period by an additional 30 days and will notify you of the extension.
7.2 Verification
To protect your privacy, we may need to verify your identity before processing certain requests. This may include confirming your registered email address or phone number.
7.3 No Penalty for Exercising Rights
Exercising your rights will not result in any discrimination or reduction in service quality.
8. Location Information
Our "Locate Us" feature requires access to your device's location to show nearby branches. We only collect location data:
- When you explicitly grant permission
- Only while you are using the Locate Us feature
- We do not store your location history
You can disable location access at any time through your device settings.
9. Children's Privacy
Our App is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
10. Third-Party Services
Our App may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy in the App
- Updating the "Last Updated" date at the top of this policy
- Sending a notification to your registered email (for significant changes)
12. International Data Transfers
Your information may be transferred to and maintained on servers located outside your country of residence. By using our App, you consent to the transfer of your data to Pakistan or other countries where we operate.
13. Specific Features Requiring Permissions
Our App requires the following permissions for specific features:
- Camera: For QR code scanning and delivery photo capture
- Location: For finding nearby branches
- Internet: For all online features (tracking, price calculation, etc.)
- Storage: For saving delivery photos (temporary)
14. Contact Us
15. Consent
By using our App, you consent to the collection and use of your information as described in this Privacy Policy, including the use of camera for QR code scanning and delivery photo capture.
Cityline Courier Services - Your Trusted Delivery Partner